Communication is key to your success. Our outsourcing clients and the offshore Software Product engineering teams engage in frequent and effective communication. Communication with remote teams is always a big challenge in outsourced software Development. XEN realizes the importance of effective communication in making outsourcing and Offshoring a success and makes sure that an effective communication channel is always maintained between the customer and the engineering teams at ALL LEVELS. Our offshore software product delivery models gives a lot of emphasis on transparent and quick communication.

We have successfully managed Offshore Product Development effectively with different customers in US and Europe. There are several ways by which we ensure that we are in constant and effective communication with the customer for his outsourced software development

There is a Single point of contact for the customer at XEN called Account Manager who is responsible for product development and customer liaison.

We ensure that there are at least three hours of common time for communication daily. This helps the customer to keep a track of the product development and make swift corrections to the progress of his outsourced product development.
Use phone, email, messenger and web conference tools effectively. We have US numbers (IP phones) at India Engineering Center and that connects us to customers 24X7. These come FREE for the customers.

Detailed Status Reporting. Managing projects through Microsoft Project Server accessible to customers.